It is impossible that you have never encountered an "Amalayer-like patients". If you don't know what Amalayer is, you probably haven't used the internet or watched the news lately. It has gone viral in the web and just for the sake of those who really don't know what Amalayer is, check this video:
I know you can relate! hahaha! I just feel sorry for the lady guard. Even if the girl was right, I don't think anyone deserves to be treated that way. This actually happens in the out-patient department of the laboratory. I guess this often happens during or after blood extractions. If we have CCTV in the opd, we probably have a collection of stuff like this. This is actually just a norm for us. A patient or a relative of a patient suddenly freaking out and makes a scene. Just to share my experience, I had one incident that is similar to the video above. A relative of a patient was so furious that she threatened that she would sue me for allegedly losing her blood bags she bought at Phil. National Red Cross. Later that day, I called the PNRC and found out that she left the blood bags there.
If you're a customer or a service oriented employee, you already expect a lot of complaints from your customer or patients. Whether you're a nurse, a rad tech, PT, front desk clerk, receptionist or a Med Tek, you can never escape the fact that we can never win this kind of arguments or situations. Patience is a virtue and in this type of situation, it is an understatement. But what we have to understand is that this is our job, and the best that we can do is to be professional. For those who experienced Amalayer-like situations and remained calm and professional, then I congratulate you for a job well done. Let us continue to be understanding and caring to our patients. For the Amalayer-like patients, well... See you tomorrow and God bless!
Share to all Med Teks, health professionals and to all who give service to the public!
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